Aura DR Transfers · Luxury Travel & Chauffeur Service
At Aura DR Transfers, we are committed to delivering a premium transportation experience built on comfort, safety, privacy, punctuality, and exceptional customer service. To ensure a smooth experience for every passenger, please review our booking policies and terms of service.
1. Reservations & Confirmations
- All transportation services must be booked in advance and are subject to availability.
- A reservation is confirmed once the client receives written confirmation from our team.
- Clients must provide accurate booking information, including their full name, flight number, arrival date, pickup time, destination, number of passengers, and luggage details.
- Any special requests must be communicated in advance and are subject to availability.
2. Payments & Deposits
- The total service price will be communicated and agreed upon before the reservation is confirmed.
- Deposits or advance payments may be required depending on the type of reservation and will be communicated to the client in advance.
- Any remaining balance must be paid according to the agreed payment terms.
- We accept cash, PayPal, and bank transfers, subject to prior confirmation of the payment method.
- Additional stops, itinerary changes, or services outside the original agreement may incur additional charges.
3. Cancellations & Refunds
- Cancellations made at least 24 hours before the scheduled pickup time are eligible for a full refund of payments made for the cancelled service.
- Cancellations made less than 24 hours before the scheduled pickup time may be non-refundable.
- Same-day cancellations and no-shows may result in the loss of any payment made for the reservation.
- All cancellation requests must be submitted directly to Aura DR Transfers through our official communication channels.
- Refunds, when applicable, will be processed using the original payment method whenever possible.
4. Airport Pickups & Flight Delays
- Clients must provide their correct flight number and arrival details to facilitate pickup coordination.
- Aura DR Transfers includes up to 60 minutes of complimentary waiting time at the airport, starting from the flight’s actual arrival time.
- Clients experiencing delays with immigration, customs, or baggage claim should contact our team as soon as possible.
- Additional waiting time beyond the complimentary period may incur extra charges and is subject to driver availability.
- Flight delays will be accommodated whenever reasonably possible, based on updated flight information and operational availability.
5. Hotel Pickups & Waiting Time
- Clients are expected to be ready at the agreed pickup location and scheduled time.
- For hotel pickups, we recommend being ready in the lobby at least five minutes before the scheduled departure.
- Any delay must be communicated to our team promptly.
- Extended waiting time may incur additional charges and is subject to availability.
6. Changes To Reservations
- Changes to pickup times, destinations, passenger numbers, vehicle types, or itineraries must be requested as early as possible.
- All modifications are subject to availability and must be confirmed by our team.
- Changes that affect the distance, duration, or type of service may result in an adjusted price.
7. Passengers & Luggage
- Clients must provide accurate passenger and luggage information at the time of booking.
- The assigned vehicle must accommodate all passengers and luggage within its legal and safe capacity.
- If the actual passenger or luggage count exceeds the confirmed capacity, an alternative vehicle may be required, subject to availability and additional charges.
8. Safety & Passenger Conduct
- Seat belts must be worn throughout the journey.
- Smoking and illegal activities are prohibited inside our vehicles.
- Passengers are expected to treat our drivers, vehicles, and property with respect.
- Damage caused by a passenger may result in additional charges.
- Our drivers reserve the right to discontinue a service when passenger behavior creates a serious safety risk, subject to applicable law.
9. Children & Special Requests
- Clients traveling with children must inform us in advance if a child safety seat or other special accommodation is required.
- Special equipment and requests must be confirmed before the service and are subject to availability.
10. Unforeseen Circumstances
Aura DR Transfers will make every reasonable effort to provide the confirmed service. In the event of unforeseen circumstances, severe weather, vehicle issues, road closures, or other events beyond our reasonable control, we will communicate with the client and seek an appropriate alternative whenever possible.
11. Privacy & Client Information
Personal information provided during the reservation process will be used to coordinate bookings, provide transportation services, and communicate with clients. We take reasonable measures to protect client information and limit its use to legitimate business purposes.
12. Acceptance Of Terms
By confirming a reservation with Aura DR Transfers, the client acknowledges that they have read, understood, and accepted the applicable booking policies and terms of service.